Support

Who provides support

Support for Memora is provided by Kovacs Software Solutions. We aim to respond within a few business days, though response times can vary with volume and the nature of the request.

Contact Memora support

For help using the app, email support@kovacssoftware.com.

Contact support for bug reports, subscription questions, restore-purchase help, account access issues, account deletion requests, or anything affecting your experience in the app.

For business, partnership, legal, or other general inquiries that are not technical support, email info@kovacssoftware.com.

Subscriptions and billing

App Store purchases are managed through your Apple account subscription settings and Apple Support. Google Play purchases are managed through your Google Play account and Google Play Support. For cancellation instructions, see Apple subscription support or Google Play subscription support.

We can help with restore purchases, Pro entitlement issues, and subscription-related access problems inside the app. Deleting the app or your account does not cancel an active subscription. Use the store account that made the purchase, even if you now use a different device.

Delete your account and data

You can delete your Memora account from Settings in the app. If you cannot access the app, cannot complete sign-in, or prefer to contact us, email an account deletion request to support@kovacssoftware.com. You do not need to reinstall the app to request deletion.

Tell us that you want to delete your Memora account and associated data. Include your account email address and whether you used Apple, Google, or guest access so we can identify the account. If you used Apple's Hide My Email, include the relay address if available. We may ask for additional information to verify ownership; do not send your password or sign-in codes.

Account deletion removes account-linked thoughts, captures, uploaded recordings, organization data, and account access. Some records may be retained where needed for legal obligations, security, fraud prevention, accounting, or disputes, as described in our Privacy Policy. We will explain any applicable retention when responding to your request.

Account deletion does not cancel an App Store or Google Play subscription. Cancel through the store where you subscribed to stop future renewals.

Details that help us respond faster

Where possible, include:

• your device model and iOS or Android version;
• the app version and what you were trying to do;
• any error message, screenshot, or example you are comfortable sharing;
• whether the issue involves capture, Ask, Pro, restore purchases, Sign in with Apple or Google, or account deletion.

Legal information

You can also review the Privacy Policy and Terms of Service to understand how Memora handles information and the rules for using the app.